Our Approach

Every project begins by understanding your priorities; distinguishing essential requirements from the ‘good to have’ specifications. Whether it’s a security certification level, or thermal, fire or acoustic performance,  we work with you to define the project scope and identify the optimum solution, drawing on our wider understanding of architectural requirements.

• Determine the relevant security standard and any regional regulations.                                   
• Technical review to establish product specifications and options.
• Estimate timescales and approval of price in principle to assess project feasibility.

The feasibility study is discussed with our design, product development and technical teams to present the proposal. After contract negotiations and budget agreements, we prepare detailed drawings, including any structural steelwork required, electrical plans, detailed working schedules and timescales.

• Innovative solutions to meet complex site challenges.
• Presentation of proposals from our in-house research, design and development team.
• Client retains control of specification until official sign-off and approval.

We have direct manufacturing capabilities working in aluminium, galvanised steel and stainless steel materials. Our in-house flexibility also allows us to tailor- make products with acoustic, thermal and wind-resistance properties, as well as a range of security ratings.

• Direct manufacturing gives flexibility over bespoke options and lead times.
• ISO 9001 certified management system and factory production control.
• All security products tested and certified by Building Research Establishment (BRE).

Before shipping can take place, Charter Global carry out a full product test installation on our bespoke factory apparatus. This covers all aspects of the  installation to test every part of the product and it’s features.  This ensures that when the product arrives, you can have complete confidence in it’s operation and quality. 

• Pre-site installation of the product in our factory.
• Full  testing programme to ensure smooth operation and best product quality.
• If required, your local installation team can attend the factory installation.                                                      

We deliver bespoke, high security shutters all around the globe. Shipping includes bespoke-built export duty timber crates, expertly packed to minimise damage during freighting. Our experience covers both air and sea freight and our operations team handle customs clearance and full delivery to site if required.

• Crating and packaging tailored to specific client and country requests.
• Full documentation and organisation of customs clearance.
• Effective communications with all parties involved.

We have organised Charter Global product installations all around the globe. We can train your own installers, introduce an approved installation partner and/or send a supervisor from Charter Global, should the project be complex or technically challenging.   Our aim is to ensure you have local engineering support for ongoing maintenance or reactive works. 

• Your own local installation team can be trained at our UK factory.
• Our support team travel to locations all around Europe and the USA.
• We ensure you have local country support for ongoing maintenance.  

 Charter Global offers a manufacturer’s warranty of 12 months.  However, we recommend an aftercare plan as any motors and mechanical parts need regular servicing to maintain them. We work with you to create a customised aftersales plan, including training in service and maintenance issues for local technicians.  Most spare parts are standard, stocked and ready for quick shipping around the world.

• Customised aftersales plans, using local, trained engineers.
• Standard spare parts stocked and ready for shipping.
• Spare parts kit for bespoke or long-lead time items.

Every project begins by understanding your priorities; distinguishing essential requirements from the ‘good to have’ specifications. Whether it’s a security certification level, or thermal, fire or acoustic performance,  we work with you to define the project scope and identify the optimum solution, drawing on our wider understanding of architectural requirements.

• Determine the relevant security standard and any regional regulations.
• Technical review to establish product specifications and options.
• Estimate timescales and approval of price in principle to assess project feasibility.

Our Charter Global in-house team carry out a free on-site feasibility study, taking into consideration all aspects of the project including any space or manoeverability restrictions, product use, fixing substrate, power sources, delivery requirements, and practical needs of the client.  

• Comprehensive site survey carried out by our own qualified surveyors and operations team.
• Investigate any local council regulations or area restrictions.
• Full consideration of end client and contractors requirements.       

The feasibility study is discussed with our design, product development and technical teams to present the proposal. Upon acceptance of this, we prepare detailed drawings, including any structural steelwork required, electrical plans, detailed working schedules and timescales.

• Innovative solutions to meet complex site challenges.
• Presentation of proposals from our in-house research, design and development team.
• Project approval and sign -off to allow drawings to proceed.

We have direct manufacturing capabilities working in aluminium, galvanised steel and stainless steel materials. Our in-house flexibility also allows us to tailor- make products with acoustic, thermal and wind-resistance properties and gives us control over bespoke solutions and lead times. A nationwide delivery service with dedicated transport to your site.

• Pre-site installation and quality testing in factory environment.​
• ISO 9001 certified management system and factory production control.
• All security products tested and certified by Building Research Establishment (BRE).

Our team of directly employed, experienced field engineers offer a quick and efficient service.  Trained to deal with site challenges,  they ensure that every detail meets your expectations and give a personal handover to ensure your complete confidence in our product.

• Security cleared engineers within our Charter Global team.​
• Experienced installation team – 10 yrs+ each.  
• Work alongside architects, contractors, end-clients to meet any challenges.

Once our team have installed your shutters, they will conduct a full commissioning process and handover to the client.    Naturally, Charter Global offers a manufacturer’s warranty of 12 months , and our team will discuss our after-sales service for your regular maintenance and servicing needs. Over 80% of reactive callouts are to sites without proactive maintenance contracts.

• A comprehensive comission and handover service.
• We ensure your full satisfaction before leaving site.
• Details of our Total Care package and after sales contacts.

UK Health and Safety Law, states  there is a legal obligation to service all shutters that are located on commercial and public buildings. The TOTALCARE service from Charter Global offers complete aftersales support for your security shutters.  Encompassing planned servicing, reactive care, and emergency repairs, TOTALCARE has a choice of packages suited to site requirements and designed to accommodate a range of applications and risk profiles.

• A fast, effective response when you need it.  
• A choice of Platimum, Gold or Silver Packages to suit your project.
• Directly employed, experienced engineers, no sub-contractors.